Privacy Policy
Last Updated: December 2024
Introduction
RESONANCE Books ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (resonance.alephcreativehub.co.za), make a purchase, or subscribe to our newsletter.
Information We Collect
Personal Information: When you make a purchase or subscribe to our newsletter, we collect:
- Email address
- Name (if provided)
- Payment information (processed securely by PayPal — we do not store card details)
Automatically Collected Information: We may collect technical data including your IP address, browser type, and device information for analytics purposes.
How We Use Your Information
We use your information to:
- Deliver purchased ebooks to your email
- Send order confirmations and download links
- Send newsletter updates (if subscribed)
- Notify you about new book releases
- Respond to customer service requests
- Improve our website and services
Email Communications
Transactional Emails: After purchase, you will receive emails containing your download links. These are essential for order fulfillment.
Marketing Emails: If you subscribe to our newsletter, you will receive updates about new releases, exclusive content, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email.
Review Requests: 7 days after purchase, we may send a friendly request to review the book. You can opt out of these communications.
Data Protection
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and transmitted using SSL encryption.
Third-Party Services
We use the following third-party services:
- PayPal: Secure payment processing
- Gmail/Google: Email delivery services
- Hostinger: Web hosting
These services have their own privacy policies governing the use of your information.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Unsubscribe from marketing communications
- Lodge a complaint with a data protection authority
Data Retention
We retain your purchase records for 7 years for tax and legal purposes. Newsletter subscriber data is retained until you unsubscribe. After unsubscribing, your email will be removed from our mailing list within 30 days.
Cookies
Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or your personal data, please contact us:
Email: bakiel7@yahoo.com
WhatsApp: +27 78 480 7553